Innovation management. Edwards Deming's System of Profound Knowledge (SoPK). Shewhart's control charts or how to act with an understanding of the nature of variability.
Systems thinking, variability theory, cognitive theory, some knowledge in the field of psychology. What did the top management of Japanese companies learn from Edwards Deming and why is he called the creator of the “Japanese economic miracle”?
Target audience: senior management of enterprises.
All training participants receive unique knowledge in the areas of managing any systems and managing the variability that surrounds us, which allows us to begin real transformations in their companies.
Understanding systems theory, variability theory using Shewhart control charts and operational definitions, cognitive theory and some knowledge of human psychology at all levels of management, without exaggeration, is of the utmost importance for the competitiveness of Russian industry.
The importance of understanding these laws (theories) for improving quality, increasing the efficiency of production and services cannot be overestimated; they are as important as understanding the laws of aerodynamics if you are designing aircraft.
"No business school graduate knows what management is or what its shortcomings are. No business school graduate has ever heard of the answers I give to your questions - or perhaps even thought about them."
Teacher: Sergey P. Grigoryev , scientific director of the Center for Advanced Quality Management Tools, author open solutions presented on our website, St. Petersburg, Russia.
A unique proprietary course with great practical value for top management of companies that are planning real transformations.
Without training top management on this course, training middle management and shop floor personnel will not have the expected result. See an explanation of what senior management must learn in 14th point of management by Edwards Deming .
The goal of the training is to start the Deming chain reaction
Improve quality
Costs will be reduced due to fewer errors, rework and delays, as well as better use of machine time and materials.
Productivity will increase
Capture the market by offering better quality at a lower price
Stay in business
Save and increase the number of jobs
Sections of training
1. Edwards Deming and his role in the quality revolution.
2. Properties of systems (systems thinking).
3. Variability theory (statistical thinking).
“Statistical process control opens the way to improvement and engineering innovation, makes it possible to measure the results of any improvement attempts, and makes the process truly transparent and measurable.
Many people know about statistical quality control in production. This is important, but production is only a small part of the overall system. You can achieve 100% success within production and, in the end, go bankrupt. The most important application of the principles of statistical quality control, by which I mean knowledge of common and special causes of variation, is in human resource management."
3.1. Edwards Deming experiment with red beads (conducting training with participants).
3.2. Edwards Deming's Experiment" Funnel and target ".
3.3 Taguchi loss function (Taguchi).
3.4. Operational Definitions .
3.5. Shewhart control charts are the most effective tool for analyzing business metrics, monitoring process behavior and quality management or how to act with an understanding of the nature of variability.
“If top management provides active support, the potential impact of implementing Shewhart control charts will exceed all expectations!”
"The process behavior diagram (XmR control card) gives us operational definition how to get the most out of any process. When you use a process behavior diagram as an operational definition, it becomes the driving force for your improvement efforts. You don't have to work on improving your measurement process first. You don't need to do a failure modes and consequences analysis first ( FMEA ) to think about everything that could go wrong. You don't need to spend brainstorm to find a problem to work on. You simply listen to your production process and let it tell you what to fix and when to fix it. When you successfully fix the problem, the control chart will show that success. If you fail to solve the problem, the process behavior diagram will continue to bother you."
3.6. Manufacturing tight tolerances to account for measurement system error and drift.
3.7. Reproducibility indices: Cp (process vital space index), Cpk (process centrality index in the tolerance field) - essence and disadvantages.
3.8. Perform analysis of a measurement system with less effort and more practical meaning (stability, measurement system error, offset, inadequate and near-inadequate units of measurement, effective increment) using simple graphical methods inherent in Shewhart control charts.
4. Theory of knowledge.
The Shewhart-Deming cycle PDSA (Plan-Do-Study-Act, Deming Cycle), which underlies the main standard in the field of quality management ISO 9001, as well as a number of industry standards: IATF 16949 (automotive industry), ISO TS 22163 ( IRIS - railway industry), EN/AS 9100 (aviation), GOST RV 15.002 (defense industry), STO GAZPROM 9001, etc. Often referred to as PDCA (Plan-Do-Check-Act).
"When I was first introduced to the concept of the PDSA cycle, within 15 minutes I thought I knew everything there was to know about this model. Now, after decades of active practice and study, I think that someday I will know enough about this concept ".
5. Required knowledge in the field of psychology.
To develop the skill of independent use of systems thinking, cognitive theory and Shewhart's control charts, all students carry out practical work with real data from the processes with which they have to work in their activities (if such data is available).
If it is necessary to classify real data, participants can pre-encrypt it, which will not affect the conclusions.
Educational materials
- The customer, at his own expense, provides all training participants with the book Henry R. Neave, “Organization as a System: Edwards Deming’s Principles for Building a Sustainable Business” / Henry R. Neave, “The Deming Dimension” Trans. from English - M.: Alpina Publisher, 2017. Scientific editors: Y. Adler, Y. Rubanik, V. Shper. You can purchase the book from the publisher Alpina Publisher .
- The customer, at his own expense, provides all training participants with the book “Statistical Process Control. Business Optimization Using Shewhart control charts” by Donald Wheeler / “Understanding Statistical Process Control”, Donald J. Wheeler; 410 pages. Per. from English - M.: Alpina Publisher, 2016. Scientific editors Yu. Adler, V. Shper. You can purchase the book from the publisher Alpina Publisher .
- As additional electronic training aids, training participants have access to materials and articles presented on the website advanced-quality-tools.ru .
- Each training participant is given the opportunity to use free of charge cross-platform software “Shewhart control charts PRO-Analyst +AI (for Windows, Mac, Linux)” with technical and methodological support for 14 calendar days . Installation of the software on the training participant’s work computer is carried out outside of training sessions.
Video recording of the training course is prohibited. By separate agreement with the teacher, selective photography may be allowed during face-to-face training (taking screenshots of the screen during online training) and selective video recording during training, for example, conducted in a full-time format with training participants Edwards Deming's experiment with red beads .
Certificate of completion of training course
Upon completion of the training, all participants are provided with personalized certificates (the certificate is issued in digital form).
The certificate is issued in digital form, you can print it yourself on a color printer.
Course fee
Option 1 (ours)
- Cost of corporate full-time training on the territory of our Center: RUR 640,000.00 per seminar for one group of participants, VAT is not assessed. The training program is designed for 4 days, 6+ academic hours per day .
Recommended size of one group - up to 25 people .
We recommend this option. With a change of environment, your employees will be able to better master the lesson material without being distracted by current affairs.
For full-time training on the territory of our Center in St. Petersburg, we recommend that non-resident participants stay in the new Beloye Derevo hotel ☆☆☆, where the seminars will be held: beloe-derevo.com . Additional bonuses for non-resident participants of face-to-face seminars: A discount on the cost of hotel accommodation may be provided. Breakfast (buffet) is included in the hotel price.
Two coffee breaks and lunch on the day of training are paid additionally (the average price of the daily menu is less than 1000 rubles). The hotel has anti-Covid measures
Option 2 (on your territory)
- Cost of corporate full-time training on the Customer's territory: RUB 560,000.00 per seminar for one group of participants, VAT is not assessed. The training program is designed for 4 days, 6+ academic hours per day . For enterprises located outside of St. Petersburg, additional payment for flights, transfers from the airport to the hotel and back, and hotel accommodation for the duration of the visit plus one day will be required.
Recommended size of one group - up to 25 people .
Option 3 (online group)
- Cost of corporate online training: RUB 270,000.00 per seminar for one group of participants, VAT is not assessed. The training program is designed for 22 academic hours online classes.
Recommended size of one group - up to 5 people .
Practical lessons
Practical training on working with process data of participants is paid additionally depending on the need:
- RUB 7,500.00/academic hour of online classes (individually or in groups up to 5 people );
Upon your request, we will send you a calendar of free days for planning face-to-face and online classes.
Technical requirements
Technical requirements for participants’ equipment online learning
Preferably used for online meetings Zoom (alternative software products: Google Meet And Yandex.Teleconference ). Online meeting software (free).
A camera and microphone can be installed in the classroom for online group learning. In this case, all participants must be within the camera's visibility range, and microphone equipment must provide sound transmission of sufficient quality.
When participants in group online training are in different locations and to conduct individual online training, all participants must be provided with a computer with a connected camera, microphone and headphones.
The presence of a camera for visual contact between the teacher and all participants in online learning is a mandatory condition for conducting online learning.
Technical requirements for the customer's audience for face-to-face seminars
The auditorium should have good lighting, be equipped with a screen with a projector (connected to a laptop via HDMI), tables and chairs for all training participants, and accessible sockets at the table of the presenter and trainees.
For the practical part, seminar participants must be provided with at least one computer per group of three people.
Recommended roadmap for cooperation
The information presented on this page is for informational purposes only and does not constitute an offer or public offer. Prices, terms and availability of products or services are subject to change without notice. For detailed information about prices, conditions and ordering, please contact us.